Our Refund Policy

  1. Introduction


    At INCA Media UK Limited, we strive to provide top-notch digital marketing services to our valued
    clients. We understand that occasionally, circumstances may require a refund for services rendered.
    This refund policy outlines the conditions under which refunds may be requested and the process to
    follow.

  2. Eligibility for Refunds


    Refunds will be considered under the following circumstances:
    2.1 Service Non-Delivery: If we fail to initiate or provide the agreed-upon digital marketing services
    within the specified timeframe as outlined in the service contract.
    2.2 Service Deficiency: If the services provided do not meet the quality standards or performance
    metrics as specified in the service agreement.
    2.3 Cancellation of Services: If you decide to cancel your services within the defined cancellation
    period as stated in the service agreement.
    2.4 Billing Errors: In the event of billing errors such as overcharges or duplicate charges.

  3. Refund Process


    3.1 Contact Us: To request a refund, you must contact our customer support team via email at
    support@incamedia.co.uk or by phone at +447984133799
    3.2 Provide Details: When contacting us for a refund, please provide the following details:
    Your full name and contact information
    Invoice or transaction number
    Detailed reason for the refund request
    Any supporting documents or evidence (if applicable)
    3.3 Review Process: Our customer support team will review your request and, if eligible, forward it
    to our accounts department for further evaluation.
    3.4 Decision: We will notify you of our decision regarding your refund request within [Insert
    Processing Time] business days. If approved, we will initiate the refund process.

  4. Refund Methods

    4.1 Original Payment Method: Refunds will generally be issued using the same payment method
    used for the original transaction.
    4.2 Timeframe: Please allow [Insert Timeframe] business days for the refund to be processed and
    reflected in your account.

  5.  Non-Refundable Services


    Please note that certain services or fees, such as setup fees, consultation fees, or third-party
    expenses, may be non-refundable. These terms will be explicitly mentioned in your service
    agreement.

  6. Amendments to this Policy


    INCA Media UK Limited reserves the right to amend or update this refund policy at any time. Any
    changes will be posted on our website, and it is your responsibility to review these changes
    periodically.

  7. Contact Information


    For any questions, concerns, or refund requests, please contact us at:
    INCA Media UK Limited
    26 Cresswell Road, Swanscombe, KENT, DA10 OFD, United Kingdom
    Email: support@incamedia.co.uk
    Phone: +447984133799